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STARBUCKS (SBUX)

Q4 2024 Earnings Summary

Reported on Jan 28, 2025
Pre-Earnings PriceN/ADate unavailable
Post-Earnings PriceN/ADate unavailable
Price ChangeN/A
  • Leadership committed to returning to Starbucks' core identity, focusing on offering the finest coffee and a welcoming coffee house experience to drive customer loyalty and growth.
  • Investing in partners (baristas) to provide exceptional customer service, making Starbucks the best job in retail with meaningful career growth and industry-leading benefits, leading to improved service and customer satisfaction.
  • Simplifying operations and enhancing marketing strategies, including refining Mobile Order & Pay, addressing staffing and bottlenecks, simplifying the menu, and reintroducing Starbucks to all customers to drive sales growth.
  • Declining customer visits due to perceptions that Starbucks has drifted from its core and made it harder for customers, leading some to visit less often and impacting financial results.
  • Operational challenges such as staffing issues, bottlenecks, and complexity for baristas, which may adversely affect customer service and satisfaction.
  • An overly complex menu and pricing architecture, as well as issues with Mobile Order & Pay overwhelming the café experience, may hinder customer engagement and growth prospects.
MetricPeriodGuidanceActualPerformance
G&A Expenses
Q4 2024
Expected to remain closer to 6% of revenue in the second half of FY 2024
644.7 million, which is ~7.1% of revenue (9,073.9 million)
Missed
  1. Earnings Call Summary
    Q: What were the main points from the SBUX earnings call Q&A?
    A: Unfortunately, the documents do not provide any information about the SBUX earnings call Q&A session.

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